top of page

RETURN POLICY

All sales are final. If item(s) received are evidently damaged upon delivery, please email us a picture of the packaging along with a picture of the damaged items immediately at contact@byvixenbeauty.com.   Vixen Beauty will re-ship the items once we have received the damaged items.  If the buyer is wanting to expedite shipping, the customer will be responsible for the difference in cost for requested shipping.Customer is responsible to ship the item(s) back within 14 days of receiving item(s).

 

Customer is responsible for shipping the item(s) & will be refunded the shipping label once item(s) are inspected.

Unless stated otherwise, equipment warranty on item(s) are in the description of the products.

 

Please email contact@byvixenbeauty.com in the event an item needs to be replaced. If an address change is needed after the order has dispatched, it is the customers responsibility to contact the courier.

If the customer incorrectly inputs their address & the order gets "Returned to Sender", the customer has the option to place a new order & get a refund once the package is received by the Sender 'Vixen Beauty' or the customer can request a refund of the products without getting refunded the shipping cost. *Machinery & Lipo items are excluded & the customer will be fully responsible for any costs of re-shipments & contacting the courier*

bottom of page