SHIPPING POLICY

Shipping & Return Policy for Vixen Beauty LLC

Processing & Shipping:

• Please allow 1-3 business days for order processing.

• Standard shipping via USPS Priority Mail typically takes 2-3 business days.

• Laser Lipo items and machinery may require 7-21 business days for shipping.

Overnight Shipping:

• Overnight orders are shipped via UPS and must be placed by 1 PM to meet the same-day drop-off cutoff time.

• Vixen Beauty LLC is not responsible for UPS or USPS failing to scan or update tracking information after the label is created.

Shipping Delays:

• Once a package is handed over to the courier, Vixen Beauty LLC is not liable for any delays.

• Customers are responsible for contacting USPS or UPS directly for any order delays or issues, including filing a claim.

• To inquire about a return or refund, customers must first file a claim with the courier and provide the claim number to Vixen Beauty customer support.

Address Accuracy:

• Address changes can only be made before the shipping label is created. Once the label is generated, the address cannot be changed.

• It is crucial to enter the correct address when placing your order. If you notice an error, please contact us immediately to correct it.

Returned or Insufficient Address:

• If an order is returned to Vixen Beauty LLC due to an incorrect or insufficient address, the customer has the following options:

  1. Place a new order and receive a refund for the original order once the package is returned to Vixen Beauty LLC (shipping costs are non-refundable).

  2. Request a refund for the products (shipping fees are non-refundable), which will include a 20% restocking fee. Refunds will only be processed once the package is received by Vixen Beauty LLC.

• Laser Lipo items and machinery are excluded from this policy. The customer will be responsible for all re-shipment costs and contacting the courier.